My dealings with mongoose have been as a semi-dissatisified customer who has seen no efforts to make the electronic editions fully useful in the last 2 years, in not one, but two product lines. The graphic design in the electronic editions of MRQ make it hard to print and hard to read. Known issue; issue complained about within weeks of first release of the MRQ PDF.
No update altering the poor choice of text-on-gray. No update correcting the badly mangled table.
FF to present; I've purchased 4 PDFs, and the deckplans within are low-resolution raster images, which are at best marginally readable, and at worse (the large ships in HG) unreadable. This is an issue which people have been complaining about since the update PDF for the deckplans for the core rulebook print edition.
Additionally, when the open playtest complaints about power were generally "you messed up the relationship between MD and JD requirements and PP production, please simply rationalize the relationship" they instead chose to drop it entirely, and in MHG, introduce a far less rational oversimplification that results in unrealistic PP requirements. (EG: a PP-C in a 100 ton hull can support a tripple fusion turret; in a 600Td hull, it can't support any fusion turrets.)
Further, Dave, you provided no data, only assertions without data; that alone is the definitive of an opinion, not of a fact. Mine is also an opinion. Both are based upon fact, but neither is fact.
I'll grant that their return policy is pretty damned impressive. It's also been put to so much use that I wonder about their financial stability. And I wonder if, by putting more into QC rather than CS, if they could reduce their costs by having fewer returns needed.
Of products I've purchased, all but one electronic, MRQ+3 supplements, MGT, MGT-Merc, MGT-HG, and MGT-Starships, all have had significant problems. MGT, Merc, and HG have had updates. MRQ did not, at least not on the materials I purchased.