M
Malenfant
Guest
The purpose of this thread is to provide a place for customers who have outstanding issues with QLI to register their concerns and for them to state their expectations for a solution to their issues. I am obviously not affiliated with QLI, but now that Hunter is back (at least temporarily, hopefully permanently) it seems sensible that everyone who has these concerns should take this opportunity to make sure that he is aware of them so that he can offer a solution, because there may not be any other time to do so.
So if you have outstanding orders that haven't been completed, problems with products that you've ordered that haven't been resolved, or any other issue with the service (or lack of service) that you have received over the past couple of years then post them here. I would strongly encourage lurkers or infrequent posters in this situation to raise their concerns here too.
I would also encourage people to be explicit about how they feel their problems have been handled so far - it is doubly important that Hunter is aware of any frustration and inconvenience caused here.
What I'd like to see here is the same general format: A list of concerns/issue is, an expression of how satisfied (or not) that you have been of the service you have received so far, and what solution you expect to resolve the situation. Ideally Hunter should respond publicly to resolve the issues that have been raised - but a public response (as well as confirmation that the customer has been satisfied) will obviously restore confidence for others. Silence and continued dissatisfaction on the other hand, will do the exact opposite - the ball is now in Hunter's court.
Be very aware that this thread is not a "rant" thread, neither is it a place to throw accusations, make sarcastic comments or snipes, or insult anyone. That applies to me, to Hunter, and to everyone else. If you're offended at the thought of this thread or that I'm posting about a touchy subject, or want to take a potshot at anyone here, don't bother posting because you're wasting everyone's time. The only discussion that is relevant on this thread should relate to the solution of the problem at hand.
EDIT: I would like to thank those who have followed the simple instructions here for contributing their issues to this thread. I hope that we all get a speedy and satisfactory resolution to our issues with QLI.
So if you have outstanding orders that haven't been completed, problems with products that you've ordered that haven't been resolved, or any other issue with the service (or lack of service) that you have received over the past couple of years then post them here. I would strongly encourage lurkers or infrequent posters in this situation to raise their concerns here too.
I would also encourage people to be explicit about how they feel their problems have been handled so far - it is doubly important that Hunter is aware of any frustration and inconvenience caused here.
What I'd like to see here is the same general format: A list of concerns/issue is, an expression of how satisfied (or not) that you have been of the service you have received so far, and what solution you expect to resolve the situation. Ideally Hunter should respond publicly to resolve the issues that have been raised - but a public response (as well as confirmation that the customer has been satisfied) will obviously restore confidence for others. Silence and continued dissatisfaction on the other hand, will do the exact opposite - the ball is now in Hunter's court.
Be very aware that this thread is not a "rant" thread, neither is it a place to throw accusations, make sarcastic comments or snipes, or insult anyone. That applies to me, to Hunter, and to everyone else. If you're offended at the thought of this thread or that I'm posting about a touchy subject, or want to take a potshot at anyone here, don't bother posting because you're wasting everyone's time. The only discussion that is relevant on this thread should relate to the solution of the problem at hand.
EDIT: I would like to thank those who have followed the simple instructions here for contributing their issues to this thread. I hope that we all get a speedy and satisfactory resolution to our issues with QLI.